Shipping conditions

1. COSTS & DESTINATION

Note:

1. shipping outside Europe is currently not possible.
2. the sales price is inclusive of VAT.
3. customers do not have to pay import duty.

Factory address (warehouse):
Prologis Park Wroclaw 1, building DC 1 A, Magazynowa 1 street, 55-040 Bielany Wroclawskie, Poland

 

2. DELIVERY TIMES

We will ship your order within 24 hours if possible. After your order has been shipped, a shipping confirmation will be sent to your e-mail address. We cannot provide additional shipping information or documentation for third party shipping. All estimated delivery dates provided by ESKUTE are based on estimates. Any changes made by the customer after the product has been shipped, including but not limited to changing the address, rescheduling an order, or updating shipping preferences, will result in the waiver of the option for replacement and/or refund if problems occur.


3. CHANGE OF DELIVERY ADDRESS

Before your order is shipped, you can contact us to change the address. Once the package has been shipped, the address can no longer be changed. Please check that your delivery address is correct when ordering.

4. ORDER TRACKING

If you have already registered with Eskute.de, you can track your order, shipping and processing information in your account. If you have not registered on our website, you can track it using the tracking number. For more shipping information, please email us at support@eskute.de and we will respond to you within 24 hours.

 

5. LOST PACKAGES

Eskute is responsible for the delivery of your order. A delivery exception occurs when a package is temporarily held up in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package in transit. If the tracking info is not updated for more than 3 days or even longer. Please be patient and wait for the delivery. Eskute will always check and advocate for you. If you have not received your order after 3 weeks of receiving the shipping confirmation email, the package will be considered lost in transit. Eskute will bear the loss and offer you a full refund. You can refuse the package when the package finally shows up. Eskute ensures that customer experience is always a priority.