Warranty Policy

Eskute-Warranty

1. All ESKUTE Electric Bike frames come with our 2-year all inclusive manufacturers warranty against any manufacturing defects. 1-year warranty for used bikes for sale on official website, excluding all wear and tear items. 
2. Other bicycle accessories such as helmets, bike bags, etc. are only covered by a Six-Month warranty.
3. The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.
4. Note: Second-hand e-bike, modified e-bike, and those without purchase invoices or proof of purchase are not covered by the warranty.

However, please note that any defects caused by the use of a throttle, the removal or deactivation of the speed limiter, or any modifications or conversions to the bike are not covered under our warranty.

Please refer to the following table for the warranty for specific parts.
 
Accesories Warranty Period Notice
Electronic Accessories Motor 1 year

The following conditions are not covered by the warranty:

1. Water damage to the battery, motor, and control unit caused by personal injury.

2. Damage caused by human error, unauthorized modifications, collision damage to spare parts, etc.

3. Tire punctures caused by sharp objects.

4. Other damage resulting from improper use or use contrary to the manufacturer's instructions, as well as any defects resulting from normal wear and tear.
Controller 1 year
Battery 1 year
Charger 1 year
LCD Display 6 months
Switch / Sensor 6 months
Front Light 3 months
Basic Accessories Frame 2 years
Front Fork 1 year
Handlebar 1 year
Crank 6 months
Throttle 6 months
Pedals 6 months
Fly Wheel 6 months
Thumb Shifter 6 months
Rear Derailleur 6 months
Brake Lever 6 months
Brake Disc 3 months
Tyre and others 3 months
Exclusions

The warranty will be automatically void if any unauthorized modification has been made. During the service request process, you must inform us of any unauthorized modifications or any repairs or replacements not carried out by Eskute that have been made to your product. We are not responsible for any damage to the product that occurs during the repair process resulting from unauthorized modifications or repairs/replacements not performed by Eskute.

The warranty does NOT cover issues caused by any of the following:

  1. Any misuse of the product, such as using the bicycle for commercial or rental purposes, engaging in dangerous activities, or riding under abnormal road conditions.
  2. Any unauthorized modification of the product, such as disassembling the bicycle without Eskute’s instructions, improper installation, or repair/maintenance performed by anyone other than Eskute.
  3. Damage resulting from accidents, such as traffic collisions.
  4. Exposure to extreme environmental conditions (including extreme temperature or humidity), excessive physical or electrical stress or interference, power fluctuations or surges, lightning strikes, static electricity, fire, force majeure, or other external causes.
  5. Damage to the anti-rust coating due to improper use (damage to the coating may lead to corrosion and part failure).
  6. Theft, loss, or unauthorized taking of the product.


Services

If you experience any issues with your bicycle during the warranty period, please contact us at support.eu@eskute.com with the following information:

  1. Purchase platform, such as Amazon, official website, etc. (If purchased on Amazon, please also provide the seller name shown in your order)
  2. Order number/ID
  3. The email address and delivery address used when placing the order.
  4. Photos/short videos of the issue and a brief description of the problem.

Parts and Labor.

Eskute may provide both parts and labor within 30 days, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us.

For issues reported after 30 days but still within the warranty period, Eskute will cover the cost of replacement parts and provide video instructions or guidance for installation. If the part cannot be replaced by the customer and professional service is required, the cost of labor at a local repair shop shall be borne by the customer.

Do-It-Yourself (DIY) Parts Service.

The DIY replacement parts service allows you to maintain your product yourself. If Eskute determines that the DIY Parts Service is available for your case, we will send you a replacement part for your product. Installation instructions and any return requirements for the replaced part will be included. Eskute reserves the right to decide whether labor costs related to the DIY parts service will be covered.

For any repair outside the Warranty. 

Even if your issue is not covered by the warranty, you may still purchase replacement parts from us. As a manufacturer, we offer competitive pricing for bicycle components. If you would like to purchase spare parts, please contact support.eu@eskute.com for more information.

*Note, we DO NOT accept returns without a reason if more than 15 days have passed since the purchase, or returns for quality issues if more than 30 days have passed. However, we will follow our warranty policy to provide appropriate warranty services for your product. If you have any problems with the product, please contact us at support.eu@eskute.com. Our dedicated customer support will be more than happy to assisting you.

For orders who purchased directly on the eskute website, you can contact us with email support.eu@eskute.com or live chat to contact us. At the same time, Eskute offers full after-sales service and support to each of our dealers. If purchasing from a dealer, please contact your dealer first for support or reach us through your dealer.